How to fix Baxi 600 Series fault code E960

What does the Baxi 600 Series E960 fault code mean?

The E960 fault code on the Baxi 600 Series indicates a fault with the domestic hot water (DHW) thermostat. This issue can prevent the boiler from heating water properly, leading to inadequate hot water supply.

Common Causes

  • Faulty DHW Thermostat: The thermostat may be malfunctioning or damaged, causing incorrect temperature readings.
  • Wiring Issues: Damaged or loose wiring connections to the thermostat can disrupt its functionality and lead to the fault code.

Can I fix it myself? (DIY)

It is recommended to call a Gas Safe Engineer for this issue, as it involves gas and electrical components that require professional handling for safety reasons.

Estimated Repair Cost (2026 UK Prices)

The estimated repair cost for the E960 fault, including parts and labour, is around £150-£200. This estimate accounts for the replacement of the DHW thermostat and any necessary wiring repairs.